WatchGuard’s investment towards enabling MSSP Partners includes continued enhancements to our program, products, and ecosystem. Managed service providers often deploy and manage products from a variety of solution vendors, including within their customers’ IT ecosystems as well their own environments. Managing these multiple products together and integrating them with custom developments can be tedious and time consuming. Also, if the custom configurations are not accurate, they can hamper the quality of the service delivered, leading to unhappy customers.
This week WatchGuard announced a professional services automation (PSA) integration with a Technology Partner Autotask. With this certified integration, MSSP Partners can leverage two key benefits:
Simplified Management and Visibility
With a built-in integration option, partners can easily connect WatchGuard Firebox appliances and their security services to a centralized Autotask interface to keep asset information, such as device serial No. device model, firmware version, expiration dates for security services etc., automatically updated. MSSP Partners can now not lose sight of upcoming subscriptions, and have full traceability into which devices are deployed for each customer, and most importantly, the firmware versions for each device.
Stay On Top of Your Customers’ Needs
The closed-loop service ticketing integration with Autotask allows MSSP Partners to receive automatic alerts and notifications for multiple configurations directly from the Firebox and its Total Security Suite. These configurations can range from service subscription thresholds, System setting thresholds, and security services. MSSP Partners can now stay up to date and notified of any changes in their customer’s security environments. This certified Autotask integration also addresses ticket flooding and false alarms, while reducing the need to manually create, update, and close service desk tickets.
WatchGuard is 100% channel-focused. This focus is not only limited to introducing new products and services that enable managed service providers to effectively provide security services to their customers, but also targeted at reducing the total cost of ownership of a solution. WatchGuard’s Technology Partnership program is targeted towards providing this exact value. Our goal is to deliver as much value as possible from the combined products and services of WatchGuard and other technology vendors to ensure that managed service providers can continue to focus on delivering best-in-class services to their customers.