For Original XTM 2 Series Appliance Models Only
WatchGuard has released an important update for the original XTM 2 Series appliance models (XTM 21/22/23 and the wireless models). This update corrects certain conditions that cause instability for some customers on these platforms. More specifically, this update is for appliance software only. It resolves a file system writing issue and reduces memory use during Gateway AV signature updates. If you are running one of the original XTM 2 Series appliances and are experiencing the following issues on XTM 11.5.1 or 11.5.2, we recommend applying this patch:
- Appliance passes traffic normally but cannot be managed via WSM or Web UI
- Appliance gradually stops passing traffic, cured by a reboot.
The update also resolves many other minor bugs. You can find more information about this update, and the issues it corrects, in the Release Notes.
Does This Release Pertain to Me?
Fireware XTM 11.5.2 Update 1 is an enhancement release designed to correct a few stability issues that may affect some original 2 Series model customers. If you manage an XTM 21, 22, or 23 appliance, and are experiencing the symptoms described above, you should download and install XTM 11.5.2 Update 1. However, if you manage a newer XTM 25 or 26 appliance, or any other XTM Series platform, you do not need this update. Please read the Release Notes before you upgrade, to understand what’s involved.
How Do I Get the Release?
XTM 2 Series owners who have a current LiveSecurity Service subscription can obtain this update without additional charge by downloading the applicable packages from the Articles & Support section of WatchGuard’s Support Center, which also includes clear installation instructions. Fireware XTM 11.5.2 Update 1 is only for the original 2 Series appliance models (XTM 21/22/23 and wireless models). As always, if you need support, please enter a support incident online or call our support staff directly. (When you contact Technical Support, please have your registered Product Serial Number, LiveSecurity Key, or Partner ID available.)
- U.S. End Users: 877.232.3531
- International End Users: +1.206.613.0456
- Authorized WatchGuard Resellers: +1.206.521.8375